The Glo2Facial.com website (the “Website”) is operated by Geneo United LLC. (Geneo LLC. and its affiliates shall be hereinafter referred to as “Geneo”), with its registered office at 2807 Villa Way Newport Beach, CA 92663 United States.
This Privacy Statement ("Statement") describes our practices regarding personal information we collect, store, use, and share in connection with people who use or interact with the Website ("you" or "Users”). By accessing the Website and/or providing us your Personal Information, you signify your acknowledgement of this Statement and our Terms of Use.
QUICK REFERENCE GUIDE
Collection of Personal Information
Use of Personal Information
Disclosure of Personal Information
Use and Disclosure of Non-Personal Information
Use of Tracking Technologies
Your Rights
Security of Your Personal Information
Regulatory Requirements and Law Enforcement
Children’s Personal Information
Retention of Personal Information
Important Additional Information for California Residents
Contact Information
We strive to be transparent about how we handle your information. If you have any questions about how we collect and use your personal information, please contact us at geneoapp@geneo-us.com. Please take the time to read and understand this Statement. By using the Website or otherwise proceeding with your interaction with Geneo after having been referred to this Statement, you acknowledge that you understand and agree (where such agreement is requested or required under the applicable law) to the terms of this Statement.
California residents should review section 11 for important information regarding their rights under the "Shine the Light" law.
1. COLLECTION OF PERSONAL INFORMATION
The personal information we collect directly from you may include:
• Contact Information: This is the information you provide when you complete forms on our Website. This includes your full name, email address, phone number, zip code, workplace, and profession;
• Online Identifiers. When you use the Website, we collect your IP address, device ID, mobile device operating system, and other device-specific identifiers;
• Location information. If you choose to use the location-based feature of our Find a Provider tool, we collect your geographical location data. This collection is optional and only occurs when you explicitly grant permission;
• Communications with Geneo. If you share information with us through forms, correspondence, chats or messages, any personal information that you choose to share or disclose may be collected and used by Geneo;
• Social Media. If you follow or friend us on any social networking platforms, such as Twitter, Facebook, LinkedIn, and Instagram, both Geneo and/or the social media platform may collect personal information about you, including your username, content you share or post on our social media pages, and, depending on your privacy settings, your contacts, followers, or friends on the social media platforms;
Under the California Consumer Privacy Act (“CCPA”), the Website has collected personal information in the following categories during the last 12 months: identifiers, personal information described in applicable statutes (such as contact details), internet or electronic network activity, professional or employment-related information, and inferences drawn from personal information.
Third-party Websites
The Website may contain links or references to other websites outside of our control. Please be aware that this Statement does not apply to these websites. We encourage you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data regarding your use of the Website or solicit personal information. Geneo does not control and is not responsible for what third parties do in connection with their websites, or how they handle your personal information. Please exercise caution and consult the privacy policies posted on each third-party website for further information.
Sensitive Personal Information
Certain privacy laws categorize specific types of personal information as sensitive and subject them to additional protections. For clarity, sensitive personal information includes: government identifiers, financial account details with access credentials, precise geolocation, message contents, genetic and biometric data, health information, information about sex life or sexual orientation, citizenship or immigration status, and information about racial/ethnic origin, religious/philosophical beliefs, or union membership.
We do not, as a rule, collect sensitive personal information unless provided directly by you or in a way otherwise specifically disclosed to you prior to collection. Collection of sensitive personal information may occur, for example, if you voluntarily share such information when filling out a form on the Website.
2. USE OF PERSONAL INFORMATION
Geneo uses personal information for, among other things, the following purposes:
• Services and support. To operate our Website, to interact with you and provide or procure responses for comments, questions and requests submitted by you on the Website or otherwise made;
• Security. To protect our materials and content, and the security of our networks and systems, as well as the security and integrity of any information you might provide us;
• Marketing. To efficiently market and sell our products and services, including by categorizing and classifying Users in order to personalize our services and advertising to, and interaction with, such persons;
• Promotions. To inform you of, and offer to you, products or services available from Geneo, including through e-mail messages;
• Surveys. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered;
• Analytics and improvements. To improve, calibrate and customize our products and services;
• Correspondence. To efficiently manage our business correspondents;
• Other business purposes. To otherwise fulfil legitimate business purposes (e.g., in relation to a sale of all or part of our business);
• Compliance. To comply with any legal or regulatory obligations to which we are subject (including compliance with any request from regulatory authorities or other relevant public authorities (see “Regulatory Requirements and Law Enforcement” below);
• Legal process. To establish, exercise, or defend our legal rights or for the purpose of legal proceedings;
• Detecting fraud and protecting our rights. To prevent and detect crime or acts of dishonesty, malpractice, or other improper or unauthorized conduct;
• General business and operational support. If we sell any of our business or assets, we may disclose your personal information to the prospective buyer for due diligence purposes; and in general, to efficiently, effectively and securely manage and protect our business, assets and facilities;
3. DISCLOSURE OF PERSONAL INFORMATION
Corporate Affiliates. Geneo does not sell, rent, or lease personal information to third parties. We may share your personal information among the corporate affiliates within our group of companies for the purposes described above. Geneo will take steps to ensure that the personal information is accessed only by employees of such companies that have a need to do so for the purposes described in this Statement.
Suppliers and Service Providers. In addition, Geneo may share data with suppliers and service provides outside Geneo corporate group for some or all of the purposes described above, including without limitation to help us advertise and market our products and services, perform statistical analysis, surveys, campaigns, send email, provide customer support, host databases, provide contact platforms, provide project management tools, process payments, supply goods or services that you can purchase through the use of the Geneo Services, or arrange for deliveries and provide financial and legal advice and services.
Business Partners. We may also share data with our business partners in the relevant territories, to be controlled and used by them in connection with their own business, including for marketing purposes (electronically or otherwise), it being clarified that, once lawfully transferred to them, they will be responsible for the lawful processing of such data, and the processing of such data by them shall be subject to their own privacy notices and policies.
4. USE AND DISCLOSURE OF NON-PERSONAL INFORMATION
Geneo will not treat as confidential any information that you provide that is not personally identifiable, such as questions, comments, ideas, or suggestions. You should be aware that Geneo will be free to disclose through any means and use for any purpose such information in its sole discretion. By providing such information to Geneo, you understand and agree that no relationship has been created between Geneo and yourself, and Geneo has no obligation to you whatsoever regarding such information. Where such communications are personally identifiable, they will be treated in accordance with Section 2 above.
5. USE OF TRACKING TECHNOLOGIES
General
The Website uses tracking technologies similar to cookies to collect information about your usage and provide a seamless experience. These technologies may include device identifiers, Software Development Kits (SDKs), or local storage on your device. These tools allow the Website to function properly, remember your preferences, and provide insights to us or third parties about your interaction with the Website. Unlike cookies used on websites, tracking technologies in Websites are stored directly on your device and are not managed through your browser settings.
Purposes
The primary purposes of tracking technologies in the Website include:
Enhancing User Experience: These technologies help personalize your experience and save time by remembering your preferences, such as login details, settings, or preferences for specific app features. For example, if you register with the Website, tracking technologies help us remember your registration details so you can easily access your account on subsequent visits.
Website Performance and Analytics: Tracking technologies help us understand how Users interact with the Website. This includes collecting and analyzing data about app performance, user behaviors, and usage trends. This information allows us to improve functionality, address issues, and create content or features that better meet user needs.
Marketing and Advertising: These technologies enable us (or third parties) to deliver relevant content and advertisements based on your app usage and interactions. They also help us measure the effectiveness of our marketingcampaigns and advertisements.
Third Party Cookies
We may use some or all of the following third-party systems and/or similar ones that rely on use of cookies data:
Google Analytics – This Website uses Google Analytics to analyze the use of this Website. Google Analytics uses cookies, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Website (including IP address) is transmitted to Google. This information is then used by us to evaluate visitors’ use of the Website and to compile statistical reports on Website activity. The information may be also used by Google in accordance with Google’s privacy practices. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html. You can opt-out from Google Analytics using currently available method available at https://tools.google.com/dlpage/gaoptout/.
Microsoft – This website uses Microsoft Clarity and Microsoft Advertising cookies. Microsoft and Geneo may capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Additionally, we use this information for site optimization and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Display advertising (remarketing) – This Website uses Google Display Advertising and Bing Ads to reflect your interests across the web (remarketing). To determine your interests, Google/Bing will track your behavior across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/ and Bing’s Ads Manager, available at: https://account.microsoft.com/privacy/ad- settings/. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser/account, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin and Bing advertising opt-out available at: https://about.ads.microsoft.com/en-gb/resources/policies/opt-out-of-the-microsoft-advertising- optimization-program.
Hubspot – This Website uses Hubspot cookies for certain functional purposes as well as for tracking visitors’ identity, sessions and activity on the Website and authentication. For information on Hubspot cookies you may visit: https://knowledge.hubspot.com/articles/kcs_article/report s/what-cookies-does-hubspot-set-in-a-visitor-s-browser. We use some but not all of the cookies listed in the above link. Note that we do not use the Hubspot feature that gives users the choice to opt out of cookies. We also note that we manually place the social media websites’ pixel codes on our pages (see below), and not through the use of Hubspot’s ads tool, and therefore Hubspot will not be able to control the placement of social media sites’ cookies on your browsers. Hubspot is using Cloudflare to detect malicious visitors to our website and minimizes blocking legitimate users. Cloudfare cookies may be placed on our visitors’ devices to identify individual users behind a shared IP address and apply security settings on a per-user basis. They are necessary for supporting Cloudflare’s security features. See https://www.cloudflare.com/privacypolicy/.
Taboola – We use Taboola’s content recommendation engine, which places cookies to analyze user preferences and engagement, ensuring that recommended articles, videos, and sponsored content match users' interests. Taboola collects data such as page visits, clicks, and device information to optimize ad targeting and improve content recommendations. The data collected may also be used by Taboola in accordance with its privacy policy. For more information and opt-out options, visit: https://www.taboola.com/policies/privacy-policy.
Social Media – When we perform advertising campaigns on Facebook, LinkedIn, twitter, Instagram, Pinterest, YouTube, and Vimeo, we use cookies provided by such websites for some or all of the purposes described above. In addition, such social media platforms may use your data for their own or purposes or for third party subscribers
Hotjar – We use this web analytics tool that helps website owners understand user behavior and improve website performance. It provides insights into how users interact with a website, including where they click, move, and scroll, through tools like heatmaps and session recordings. It also allows website owners to gather feedback directly from users through surveys and feedback widgets. You can learn how to opt-out of Hotjar tracking here: https://protect.checkpoint.com/v2/r02/___https://www.hotjar.com/policies/do-not-track/___.YzJlOmx1bWVuaXM6YzpvOjdjMTI0MDQ2OTUxMWI4YTAzMmJjNjQ2MDY0ODhkNGYyOjc6YjU5NzozZjM2OWJlNGE1ZDIw MzJhYzUyOWYzNTQ3MDY3MDg1MWI3YzNiZDlhZGZjMDQ1YWZkNWU0NzBlMmIxNTVlNTJiOnQ6VDpG
AccessiBe – This is a web accessibility solution that uses cookies to enhance website accessibility and user experience, primarily through its accessWidget feature. These cookies are used for functionality, remembering user preferences, and improving website performance and security. AccessiBe also collects data related to website usage to further refine its accessibility features. For more information about how AccessiBe collects and uses your data, visit the AccessiBe Privacy Statement: https://protect.checkpoint.com/v2/r02/___https://accessibe.com/privacy-notice___.YzJlOmx1bWVuaXM6YzpvOjdjMTI0MDQ2OTUxMWI4YTAzMmJjNjQ2MDY0ODhkNGYyOjc6Yzc0Zjo3ZTI0YTQ2ZTZiYjUyNWQ1OGNmZjVmMWI4ZjhiMTE1ZGQ4NTI4NWQzN2JkYzhiYzBmYjhmMTY0YzRiNmI3Y2UwOnQ6VDpG
Managing Your Preferences
You can manage your cookie preferences by clicking "Do not sell my personal information" to opt out of certain data sharing under US state privacy laws. You can always change your choice by clicking on the “Your Privacy Choices” link in the footer of the Website. Additionally, most web browsers allow you to control or block cookies through their settings. Keep in mind that disabling cookies may affect your browsing experience and limit some website features.
6. YOUR RIGHTS
This section explains how we handle personal information and outlines your rights regarding your personal information. Depending on your location, these rights may vary based on applicable privacy laws. Below, we describe key rights you may have and how you can exercise them. Subject to certain exceptions, you may have the right to make the following requests regarding your personal information:
Request to Delete
You may request the deletion of personal information that we have collected about you, subject to certain exceptions where we are required or permitted to retain the information.
Request to Know
You may request details about how we handle your personal information, including:
The categories of personal information we collect;
The sources of the personal information;
The purposes for collecting and using the information; The categories of third parties with whom we share personal information;
The categories of personal information disclosed for business purposes; and
The categories of personal information sold or shared and the recipients of such information (if applicable).
You may make this type of request up to twice within a 12-month period.
Request to Correct
You may request that we correct inaccuracies in your personal information.
Right to Opt-Out of Sales or Sharing
If we "sell" or "share" your personal information for purposes such as targeted advertising, you may have the right to opt out. While we do not sell your personal information in exchange for monetary compensation, we may share certain information (such as device identifiers or internet activity) with third-party advertising networks to improve our advertising campaigns. You can opt out of the sharing or sale of personal information through an opt-out preference signal (such as the “global privacy control” signal), or through our cookie banner, as explained in Section 5 of this privacy statement. We do not sell or share sensitive personal information, nor do we purposely sell or share any personal information about individuals under the age of 18.
Opting Out of Marketing
If you no longer wish to receive marketing communications from us, you may opt out at any time by following the instructions in our emails or contacting us directly. Please note that opting out of marketing communications does not affect any transactional or service-related communications we may need to send you.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights regarding your personal information. This means we will not deny you goods or services, charge you different prices or rates, or provide a different level or quality of goods or services because you choose to exercise your rights. In certain cases, we may offer incentives related to the collection, use, or deletion of your personal information, provided such incentives are fair, transparent, and comply with applicable requirements.
Right to Limit the Use of Sensitive Information
We do not use or disclose sensitive personal information in ways that would require us to provide you with the right to limit its use.
How to Submit Requests
You may exercise these rights by contacting us at geneoapp@geneo-us.com or by calling 877-586-3647 (toll-free). You can also send your request in writing to Geneo, 1870 S Milestone Dr, Salt Lake City, UT 84104 United States. To process your request, we may ask for additional information to verify your identity. We will respond to verified requests within the timeframes required by applicable laws.
7. SECURITY OF YOUR PERSONAL INFORMATION
We have implemented safeguards that are intended to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.
8. REGULATORY REQUIREMENTS AND LAW ENFORCEMENT
Geneo may be required, by court order or as otherwise required by law, to divulge personal information to law enforcement authorities, the courts, or regulatory authorities. Geneo will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the personal nature of any information they receive. If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to the U.S. FDA and/or similar regulatory bodies in other jurisdictions, and as otherwise required of us by law or governmental audit. You understand that in order to comply with the law, Geneo may not be permitted to comply with your request to amend or remove personal information that was provided to Geneo by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine, medical products or medical devices.
9. CHILDREN’S PERSONAL INFORMATION
Geneo is committed to the privacy of children. We do not intend to collect or use personal information from children under 18 years old. If a child has provided us with personal information, the parent or guardian of that child may contact us at geneoapp@geneo-us.com.
10. RETENTION OF PERSONAL INFORMATION
How long we hold your personal information will vary. The retention period will be determined by various criteria including:
the purpose for which we are using it – we will need to keep the data for as long as is necessary for that purpose; and
legal obligations – laws or regulation may set a minimum period for which we have to keep your personal information.
advisability of retention taking into account our legal considerations (such as statutes of limitations, litigation or regulatory investigations).
11. IMPORTANT ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
California Privacy Rights under California’s Shine-the-Light Law Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use. Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. California residents who would like to make such a request may submit a request in writing to us at either geneoapp@geneo-us.com or at 1870 S Milestone Dr, Salt Lake City, UT 84104 United States. The request should attest to the fact that the requester is a California resident and provide a current California address.
12. CONTACT INFORMATION
Geneo welcomes your comments and questions regarding this Statement. If you would like further information on the collection, use, disclosure, transfer or purposes of processing of your personal information or the exercise of any of the rights listed above, please address questions, comments and requests to geneoapp@geneo-us.com.